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C-Hop's avatar
C-Hop
Follower
Oct 06, 2017
Solved

AC1750 R6400-100NAS - instanllation deleted wifi from laptop

I just installed a new AC1750 (R6400) Netgear router. It appears that the installation genie has somehow deleted (it no longer even shows up as an option under Network & Internet settings) the WiFi adapter on my ACER E5-575 laptop. In case you couldn't tell, I'm pretty PC illiterate, so any responses that can be made in elementary terms would be greatly appreciated! Thanks much to all!!

2 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Oct 11, 2017

    Hi C-Hop,

     

    1. Are you referring to the NETGEAR Genie program? If yes, you can always have it re-installed by downloading it from the link below.

     

    http://netgear.com/home/discover/apps/genie.aspx

     

    2. The NETGEAR Genie is not required for you to have the router operational.

     

    Regards,

     

    Dexter

    Community Team

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Oct 15, 2017

      Hi C-Hop,

       

      I would like to follow up and check if you are still experiencing the issue.

       

      Regards,

       

      Dexter
      Community Team