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Forum Discussion
AC2400 Support
I’m aware netgear is no longer providing updates, yet the emails said I would still be able to use it.
This morning, anything connected to it was not working. Tried logging into it, I get password not recognized. Tried resetting password, would not allow me.
I have T-Mobile Home Internet, so I’m just using the AC for devices that use low bandwidth.
Netgear, why send me numerous emails saying I’ll still be able to use it after April 15 if that is not true?
1 Reply
Try factory resetting the router by pressing the reset button in back for 15 seconds then release. Setup from scratch using a PC and web browser:
https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
If your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the NG router gets from the modem. https://kb.netgear.com/25891/DMZ-on-NETGEAR-routers
https://kb.netgear.com/24086/How-do-I-set-up-a-default-DMZ-server-on-my-Nighthawk-router
3. Or disable all wifi radios on the modem and connect the NG router to the modem, LAN to LAN configure AP mode on the NG router.
https://kb.netgear.com/20927/How-do-I-change-my-NETGEAR-router-to-AP-mode
Try option #2 first...
