I have a Netgear 6220 WiFi Router. Access control via the Genie app was working fine but lately as soon as you turn on access control it blocks all devices aand not internet access even though the Network map shows which devices are blocked or not. Any solution why all of a sudden access control blocks all devices and no internet access when switched on ?

Hi Kevinf164, If you have followed the steps on how to setup Access Control yet the issue persists, you can reset the router if it is an option for you. You can then reconfigure the settings. Regards, Dexter Community Team

Access control blocking all devices

5 Replies

DexterJB
NETGEAR Moderator
Jun 27, 2017
Hi Kevinf164,

1. What is the firmware version of the router?

2. Please try unblocking the devices and re-doing the Access Control for other devices you wish to block. The link below may help out.

http://kb.netgear.com/app/answers/detail/a_id/23289

Regards,

Dexter

Community Team
- DexterJB
  NETGEAR Moderator
  Jul 05, 2017
  Hi Kevinf164,
  
  I would like to follow up and check if you are still experiencing the issue.
  
  Regards,
  
  Dexter
  Community Team
  - Kevinf164
    Aspirant
    Jul 20, 2017
    The firmware version I have is v1.1.0.42 Problem experiencing lately is when I switch on access control all devices are blocked. Looks like router is blocked instead of allowing individual devices to be blocked. Would setting router back to factory default solve the problem or are there other settings that will resolve why access control when switched on blocks all devices.

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Access control blocking all devices