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Admin won't stay logged in for more than a dozen seconds
It has become impossible to manage the router. The routing is working fine otherwise. All clients are being serviced. Indeed, I am using it now to post this. Bandwidth and latency are very good. No issues there.
However, no matter from which machine or browser, Netgear router admin will bounce back to the login screen on about the 3rd menu click. (Chromebook, Windows, Chrome, Opera, IE all tried)
This behavior started recently with no apparent cause (had not just changed anything). I have been unable, despite numerous tries, to get anything done or to even see what the problem might be.
I have tried disconnecting from the WAN completely and using a cable, but it still comes back with 'checking the internet connection' (why? there isn't one) and then logs me out. I can, at most, touch 3 menu items before it does this. This is not enough to get anywhere.
How can I stop these rapid fire logouts that make it impossible to manage this router?
Why is it checking during these times?
Thanks.
38 Replies
richard42ack wrote:
It has become impossible to manage the router. The routing is working fine otherwise. All clients are being serviced. Indeed, I am using it now to post this. Bandwidth and latency are very good. No issues there.
What firmware version do you have on the device?
A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.
It might also help if you told people what the modem is in front of this router, if there is one. The model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?
richard42ack wrote:
This behavior started recently with no apparent cause (had not just changed anything).
If nothing else, your operating system may have done some sort of update, so I would not rule out other factors.
Security software has also been known to case this sort of problem, and that usually gets regular updates.
Do the router's logs show anything useful?
I did manage to quickly sneak in an update, so it is now V1.0.4.6. It had the same problem before and after the update.
For the purposes of debugging I completely disconnected the router from anything else, but it still exhibited this behavior. Which struck me as the most odd thing of all. I was logged in using the local login, and it still kicked me out saying it was checking the internet connection. As is the fact that everything else about this router is working fine.
I tried different machines.
One Windows 10, the other Windows 7 (which it is, hooray, not able to update), and Chrombooks. Same issue.It is also the same issue regardless of how attached: cable or wireless. So the OS really isn't a strong factor here.
Thanks,
Richard.
I forgot to answer the logs: One problem is that I cannot get to them. I will be kicked out before I get there.
Richard.
