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bad customer service
just got scammed by your overseas customer support in India...tried to sell me a 100 dollar package to secure my router...very hard to understand on-phone..he called me a was on phone an hr then he sells me but I didnt buy..your company needs to be more careful who they use..I bought my router in 2009 love netgear but hate what happened..cant understand them to begin with!
my name is Gary kelty
product serial number 1pt4945go4a39 WPN824v3
HE GOT CONTROL OF MY COMPUTER AND GAVE ME A BUNCH OF tech. INFORMATION ON WHAT HE HAD TO DO THEN TOLD ME IT WOULD BE 100 DOLLARS..WHATS UP WITH THIS ...SEARCH YOUR TEAM THEY TALKED TO ME AND REFEREED IT TO THIS TECH IN INDIA?
SUMMARY DONT USE OVERSEAS SERVICE CANT UNDERSTAND A DAMN THING THEY SAY THEN ALL OF A SUDDEN THEY TRY AND SELL YOU
snoop46241 We only contact a customer if it's time to renew their contract support or if they requested for technical support. Based from your record we do not find any contracts or requests.
We never do cold calling. Sounds like you were scammed.
17 Replies
I guess your right ..I damn sure should have not even asked a question or repeat it for you!!!...I cant understand a damn word hes was saying except his sales pitch...never should have talked to the non-english speaker to begin with.. thanks for you comments!
Your message is a bit garbled.
snoop46241 wrote:he called me a was on phone an hr then he sells me but I didnt buy..your company needs to be more careful who they use..I bought my router in 2009 love netgear but hate what happened..cant understand them to begin with!Are you saying that Netgear India called you? If so there is a good chance that Netgear had nothing to do with it.
Doubtless you have heard of all those calls that "Microsoft" makes to warn customers of problems with their computers. I have to break it to you gently, these calls are scams.
As I say, this is just one possibility, your message is so convoluted and devoid of sentences that I may have the wrong end of the stick. In which case, apologies.
I have to agree, though, about offshore call centres. Some of us in England even have problems when the call centres are in Scotland.
SEE MY REPLYS
Did you let stranger log into your computer? If that is the case, it is like opening your house
door wide open for a stranger, unbelievable!
