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BrendenWard's avatar
BrendenWard
Aspirant
May 22, 2021

BT hub 6 connection to neatgear ac1200

Hi, at the minute my netgear ac1200 dsl router is plugged straight into the bt broadband. I'm renewing my contract and I need to use the bt hub but when I connect the bt hub to the netgear one via wan port or ethernet port it says no Internet so I can't use that method. Has anyone experienced this if you did how did you get it working. Alarm is connected to the netgear so need to continue using this device.

7 Replies

  • > [...] my netgear ac1200 dsl router [...]

     

       None of that is a model number.  Look for "Model" on the product
    label.

     

    > Model: A6150|AC1200 Dual Band WiFi USB Mini Adapter

     

       Not any kind of modem or router.

     

    > [...] is plugged straight into the bt broadband. [...]

     

       What does "the bt broadband" mean to you?  A DSL/phone port, or what?
    A typical cable has two ends.  What, exactly, are you connecting to
    what, exactly?

     

    > [...] I'm renewing my contract and I need to use the bt hub [...]

     

       Says who?  Why?  What, exactly, does "the bt hub" mean to you?


    > [...] when I connect the bt hub to the netgear one via wan port or
    > ethernet port it says no Internet [...]

     

       A typical cable has two ends.  What, exactly, are you connecting to
    what, exactly?  (Hint: If a device has different types of ports, then
    "connected to device" is not enough detail.)

     

    > [...] Alarm is connected to the netgear so need to continue using this
    > device.

     

       Huh?  Why couldn't you move that connection to the (mysterious) "the

    bt hub"?

    • BrendenWard's avatar
      BrendenWard
      Aspirant
      If I move the dsl connect to bt hub and just use that the alarm will have to be reset meaning engineer has to come in. I need to use bt hub and somehow get the netgear router to just act as a router not a modem.
      • antinode's avatar
        antinode
        Guru

        > If I move the dsl connect to bt hub and just use that the alarm will
        > have to be reset meaning engineer has to come in. [...]

         

           Says who?  Why?

         

        > [...] I need to use bt hub [...]

         

           Some of us still know approximately nothing about your (unspecified)
        "bt hub".   Or your (unspecified) "my netgear ac1200 dsl router".  Or
        your (unspecified) "Alarm".

         

        > [...] and somehow get the netgear router to just act as a router not a
        > modem.

         

           Connecting your (unspecified) "the netgear router" to some other
        router is likely to cause more changes to the environment of your
        (unspecified) "the alarm" than simply connecting it to a different
        router.


           You don't seem to know enough about either network configuration or
        your (unspecified) "the alarm" to know what's possible or required,
        making your assertions about what you should do, or what "has to"
        happen, unreliable, at best.  And you seem unable or unwilling to
        provide the most basic information about your equipment, all of which
        makes progress seem unlikely.

    • BrendenWard's avatar
      BrendenWard
      Aspirant
      OK at the minute I'm using just the netgear router which is our WiFi and the house alarm connect to this device. BT are moving phone lines to digital meaning I have to plug in the phones into the bt hub. What I'm looking for is for the dsl line to plug into the bt hub so I can use the voip phones then connect the netgear router to the bt hub so the alarm with continue to pick up the netgear WiFi. I've tried to plug a cable from the bt hub into the red wan port and the standard ports but the Internet is not passing through. Do I need to change anything on the netgear router to accept the Internet connection from the bt hub?