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Forum Discussion
C3700 Routelogin
Hello!
I have been using C3700 modem router since 2018 (with Xfinity as internet provider). I have lately been having trouble accessing internet, and I narrowed down the issue to my router.
Today while trying to connect to my wifi, I was asked to sign-in to my wifi and it automatically led me to routelogin.com where I was asked to create a new password for the routelogin account. This has happened for the very first time. I have never been asked to create an account for routelogin, let alone change the password.
This feel very sketchy to me, and I was hoping to get your opinion. Does this sound normal? Or do you think there might be a security issue such as getting hacked?
I have been using C3700 modem router since 2018 (with Xfinity as internet provider). I have lately been having trouble accessing internet, and I narrowed down the issue to my router.
Today while trying to connect to my wifi, I was asked to sign-in to my wifi and it automatically led me to routelogin.com where I was asked to create a new password for the routelogin account. This has happened for the very first time. I have never been asked to create an account for routelogin, let alone change the password.
This feel very sketchy to me, and I was hoping to get your opinion. Does this sound normal? Or do you think there might be a security issue such as getting hacked?
3 Replies
doubt it was a hack.
More likely it was a security update to make you change the security from the default.What issue are you having access the internet?
- Great thanks for the response.
I kept losing wifi connection (at least once a day), especially during important calls/meetings which was very frustrating. Earlier I thought it was Xfinity, but later realized that it could be my router. I haven't lost internet since I changed that password yet. I'll see if I lose it again.Get a screen snip of the cable connections page and the event logs. That lets us check the signal back to the isp.
