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Juan1234's avatar
Juan1234
Follower
Aug 19, 2021

C6300V2 - Shows full signal to phones but no internet and very inconsistent signal on laptops

I have been on the phone multiple times with Xfinity and everything appears to be good on their end. We just purchased this netgear device and had an Xfinity tech install it yesterday. It was at the perfect 400mbs. Then we tried setting it up on other devices but the signal wouldn't show up so we reset the modem and we lost signal everywhere. 

 

After doing a factory reset on the back of the modem, he signal came back but only connects to the laptops with internet. Even then, it ranges from 30mbs to 220mbs. On the phones, it connects but despite full signal there is no internet connection. 

 

We work and study from homme. Xfinity says that everything is good on their end. Please help

1 Reply

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Aug 20, 2021
    Juan1234 wrote:

    Then we tried setting it up on other devices but the signal wouldn't show up so we reset the modem and we lost signal everywhere. 

     

    This is the wifi signal?

     

    What are these "other devices"?

     

    Juan1234 wrote:

    After doing a factory reset on the back of the modem, he signal came back but only connects to the laptops with internet.

     

    Wrong way round. The modem-router does not connect to the laptops. They connect to the router. It is a two-way process. Laptop talks to router and establish link.

     

    You have set up the SSID on the modem router and the laptops can see it?

     

    Is there anything else on the network?

     

    How far are your wifi clients from the modem/router?

     

    Have you tried different wifi channels, just in case there is local interference from neighbouring wifi.

     

    Juan1234 wrote:

    Even then, it ranges from 30mbs to 220mbs. On the phones, it connects but despite full signal there is no internet connection. 

     

    How are you testing these speeds? Wired tests are the only reliable guide.

     

    On some wifi clients, 220 Mbps is as fast as it gets. Is this 2.4 GHz (slower) or 5 GHz (faster but shorter range) wifi?

     

     

    Juan1234 wrote:

    It was at the perfect 400mbs.

     

    If that is the hard-wired speed you are paying for, then the modem/router seems to be behaving as expected. Where possible, wired connections will always wipe the floor with wifi.

     

    Juan1234 wrote:

    We work and study from homme.

     

     

    Lots of people connecting at the same time?