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can open Netgear Genie
when I try to login into my account using Netgear Genie, I get a message saying my router is not found or supported. HELP, I just need to see if software upgrade is available. Using El Capitan OS 10.11.3.
Hi again Elaine, well guess what....I was finally able to log in....I went to the network support tab first and entered my email address and password. Once I was logged in, I was able to go to the router settings tab and do what I wanted to do. It never worked this way before....I was always able to log in through router settings first, but no matter...I'm in now and thanks very much again for your help!
8 Replies
Hi beverly0807
Make sure that the device you're using is connected to the NETGEAR router to get an accurate information.
thanks Elaine for prompt response. My computer is definetely connected to my router. I realize my router is no longer in warranty, but it hasn't been for quite some time and I've always been able to open Netgear Genie from my desktop.
Have you tried uninstalling and reinstalling the Genie app?
