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tammyism's avatar
tammyism
Aspirant
May 23, 2017
Solved

Cannot connect to router after firmware update and factory reset

I upgraded to latest firmware on my R6250 router and now I cannot connect to the router to restore the PPPoE settings required for login to my ISP. I have all macs and no ethernet ports. How can I resolve this?! I tried using routerlogin.net and http://192.168.1.1 to no avail. I can only get to a page telling me "You are not connected to your Router’s WiFi network." 

Firmware
Installation
Troubleshooting
  • tammyism's avatar
    tammyism
    May 25, 2017

    Thanks Dexter. I did a reset on my router and restored my settings from backup. Unfortunately I was still not able to connect. I did another reset and tediously re-entered all my settings from scratch and its working! Yay!

4 Replies

  • tammyism's avatar
    tammyism
    Aspirant
    May 23, 2017

    When I log in to my centurylink OTN I can see my router listed at an IP address, but that IP address times out when I try to access it.

    R6250192.168.0.15
    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      May 25, 2017

      Hi tammyism,

       

      You can try resetting the router then going through the setup again.

       

      Regards,

       

      Dexter

      Community Team

      • tammyism's avatar
        tammyism
        Aspirant
        May 25, 2017

        Thanks Dexter. I did a reset on my router and restored my settings from backup. Unfortunately I was still not able to connect. I did another reset and tediously re-entered all my settings from scratch and its working! Yay!