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Cannot login to router 1st time and also after factory reset
Hi, I have a new wnr2000v5 router, installed it in Sept. Using Win10/Chrome and also Windows Edge in attempt to login using default user id and password. No luck. read a post on the 30sec factory res...
Hi bluwavguy,
We’d greatly appreciate hearing your feedback letting us know if you need further assistance.
Hi, thanks for the response.
Using my chrome browser, entered 192.168.1.1 to access the admin login window. Using the default admin/password creds in the authentication window and hitting enter...no error messages..just the authentication window reappearing.
Then after several attemps I receive http://192.168.1.1/unauth.cgi and the 401 Authorization Netgeat Genie window promting me to enter serial id. I do this then a new Router Password recovery window appears. I never set up the router so I cannot enter the 2 question query.
So then I tried to master reset the router. In reading a tech reply to a post she indicated to push the power buttom 30 sec, keep pressed 30 sec with no power, keep pressed with power on for 30 sec. This did not reset the router.
Hope this clarifies my issue in attempting to access a new out of the box router (installed Sept) that has never been modified.
Regards,
Hi bluwavguy,
Try to use a different computer. Also try to clear the cache of the browser.
Hi bluwavguy,
We’d greatly appreciate hearing your feedback letting us know if you need further assistance.
Once I found the user manual on your website was able to locate master reset button on the bottom of the router. I performed the reset I was able to use the default admin account to access the router. Why the new out of the box router was not accessible via the default admin user account is. Mystery.