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bluwavguy's avatar
bluwavguy
Aspirant
Nov 14, 2017
Solved

Cannot login to router 1st time and also after factory reset

Hi, I have a new wnr2000v5 router, installed it in Sept. Using Win10/Chrome and also Windows Edge in attempt to login using default user id and password. No luck. read a post on the 30sec factory res...
Installation
Security
Troubleshooting
  • JamesGL's avatar
    JamesGL
    Nov 28, 2017

    Hi bluwavguy,

     

    We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

JamesGL's avatar
JamesGL
NETGEAR Employee Retired
Nov 22, 2017

Hi bluwavguy,


Try to use a different computer. Also try to clear the cache of the browser.

JamesGL's avatar
JamesGL
NETGEAR Employee Retired
Nov 28, 2017

Hi bluwavguy,

 

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

  • bluwavguy's avatar
    bluwavguy
    Aspirant
    Nov 28, 2017

    Once I found the user manual on your website was able to locate master reset button on the bottom of the router. I performed the reset I was able to use the default admin account to access the router. Why the new out of the box router was not accessible via the default admin user account is. Mystery.