I'm having trouble logging into my router, every time it gives me an error saying my password is incorrect. Every time I go to log in on my browser on my computer, it doesn't even indicate it's connected to my router. I can't change the password anywhere and I already tired factor resetting it and it didn't do anything to fix it.

CorvieBat wrote: I'm having trouble logging into my router, every time it gives me an error saying my password is incorrect. Is this with a web browser and the graphical user interface (GUI)? What address are you using? How do I log in to my NETGEAR wireless router? | Answer | NETGEAR Support Every time I go to log in on my browser on my computer, it doesn't even indicate it's connected to my router. I don't follow that. How is it any different from the first sentence? I can't change the password anywhere and I already tired factor resetting it and it didn't do anything to fix it. What happens when you reset and aim the browser at the router? What firmware version do you have on the device? A number is more useful than "the latest". There may be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.If there is one it might also help if you told people the make and model number of the modem/gateway/ONT that sits between this router and the Internet. Is it, by any chance, also a router, with a set of LAN ports on the back?I ask because a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.

I used both the routerlogin.net and routerlogin.com on my web browser. I've tried Oprea GX, Edge, Chrome, and Firefox and nothing prompted me to log into and it doesn't give me the option to change my password. michaelkenward I don't follow that. How is it any different from the first sentence? I meant more that it wasn't showing any interface that would allow me to change my password. Apologies I was very upset last night. I'm unsure what firmware it's on right now as I don't know how to check it. You're indicating that it's a second router yes? Which it is, it's not my primary router as I have another router that is my main router which is an Arris router, model number for it is a NVG4688MQ. It does have LAN Ports on the back.

CorvieBat wrote: You're indicating that it's a second router yes? Which it is, it's not my primary router as I have another router that is my main router which is an Arris router, model number for it is a NVG4688MQ. It does have LAN Ports on the back. Trouble waiting to happen. That model number leaves Mr Google baffled. No results. But your description suggests that you are piling router on router. Bad idea. Two routers on your network can cause headaches. For example, you can end up with local problems with address on your network. Among other things, the other router can misdirect addresses that the Netgear router usually handles, such as routerlogin.net or the usual default IP address for a router, 192.168.1.1.This explains some of the other drawbacks.What is Double NAT? | Answer | NETGEAR SupportUnless you have specific reasons for using two routers – to create two separate networks for example – it is often easier to use just one router and then to set up the second router as a wifi access point (AP) with a wired connection to the main router. Netgear advises this, as does just about every site you will visit.But that has its own drawbacks:Disabled Features on the Router when set to AP Mode | Answer | NETGEAR Support Most of that stuff then ends up in the hands of your main router. Would that prevent you from using the R6400 to do anything important?

Main reason why I'm using this is because my main router would not reach a certain area of the house and using a wifi extender never worked well for me as I had connection issues. I do not pay for my internet as this is more my parents paying for it. The Arris Router is a Frontier Issued router which does include a modem built in it. The router still works fine as I'm using it right now on my pc and my mobile devices still work. It's just that I can't log into the control panel on my phone either. Using an iPhone 11 with iOS 17.The only reason why we have this router is because my parents also pay for cable. Wifi signal was never good in my area of the house so that's why I bought another router. If they were just paying for internet then we could've used two of the same router.

CorvieBat wrote: Main reason why I'm using this is because my main router would not reach a certain area of the house and using a wifi extender never worked well for me as I had connection issues. If the R6400 is wired to the main router, just put it into access point mode: How do I change my NETGEAR router to AP mode? | Answer | NETGEAR Support If you are playing with "bridge mode", with a wifi link between the two, then you need to reconfigure the R6400 as your reset will have put it back into router mode. It's just that I can't log into the control panel on my phone either. Using an iPhone 11 with iOS 17. Is that logging into the R6400? Two things to bear in mind, in AP mode you have to track down the IP address that the router has assigned to it, and put that onto a browser. Look in the router for its list of "attached devices". Secondly Apple issues bring up this: NETGEAR Mobile Applications and Apple Devices FAQ - NETGEAR Communities

Can't log into my router, incorrect password

16 Replies

michaelkenward
Guru - Experienced User
Jan 30, 2024
CorvieBat wrote:

I'm having trouble logging into my router, every time it gives me an error saying my password is incorrect.

Is this with a web browser and the graphical user interface (GUI)?

What address are you using?

How do I log in to my NETGEAR wireless router? | Answer | NETGEAR Support

Every time I go to log in on my browser on my computer, it doesn't even indicate it's connected to my router.

I don't follow that. How is it any different from the first sentence?

I can't change the password anywhere and I already tired factor resetting it and it didn't do anything to fix it.

What happens when you reset and aim the browser at the router?

What firmware version do you have on the device?

A number is more useful than "the latest". There may be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.

If there is one it might also help if you told people the make and model number of the modem/gateway/ONT that sits between this router and the Internet. Is it, by any chance, also a router, with a set of LAN ports on the back?

I ask because a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.
- CorvieBat
  Aspirant
  Jan 30, 2024
  I used both the routerlogin.net and routerlogin.com on my web browser. I've tried Oprea GX, Edge, Chrome, and Firefox and nothing prompted me to log into and it doesn't give me the option to change my password.
  
  michaelkenward I don't follow that. How is it any different from the first sentence?
  
  I meant more that it wasn't showing any interface that would allow me to change my password. Apologies I was very upset last night.
  
  I'm unsure what firmware it's on right now as I don't know how to check it.
  
  You're indicating that it's a second router yes? Which it is, it's not my primary router as I have another router that is my main router which is an Arris router, model number for it is a NVG4688MQ. It does have LAN Ports on the back.
  - michaelkenward
    Guru - Experienced User
    Jan 30, 2024
    CorvieBat wrote:
    
    You're indicating that it's a second router yes? Which it is, it's not my primary router as I have another router that is my main router which is an Arris router, model number for it is a NVG4688MQ. It does have LAN Ports on the back.
    
    Trouble waiting to happen.
    
    That model number leaves Mr Google baffled. No results.
    
    But your description suggests that you are piling router on router. Bad idea.
    
    Two routers on your network can cause headaches. For example, you can end up with local problems with address on your network. Among other things, the other router can misdirect addresses that the Netgear router usually handles, such as routerlogin.net or the usual default IP address for a router, 192.168.1.1.
    
    This explains some of the other drawbacks.
    
    What is Double NAT? | Answer | NETGEAR Support
    
    Unless you have specific reasons for using two routers – to create two separate networks for example – it is often easier to use just one router and then to set up the second router as a wifi access point (AP) with a wired connection to the main router. Netgear advises this, as does just about every site you will visit.
    
    But that has its own drawbacks:
    
    Disabled Features on the Router when set to AP Mode | Answer | NETGEAR Support
    
    Most of that stuff then ends up in the hands of your main router.
    
    Would that prevent you from using the R6400 to do anything important?
FURRYe38
Guru - Experienced User
Jan 30, 2024
Wire connect a PC to the router and factory reset the router using the back push pin button. Hold it in for 10 seconds then let go. Then log in to routerlogin.com or 192.168.1.1 using a wired PC and web browser and walk thru the setup wizard. Be sure write down all important information for safe keeping later on.
https://kb.netgear.com/9665/How-do-I-perform-a-factory-reset-on-my-NETGEAR-router

https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
- CorvieBat
  Aspirant
  Jan 30, 2024
  I've tried both methods, nothing worked liked I mentioned in my earlier replies.
  - FURRYe38
    Guru - Experienced User
    Jan 30, 2024
    So with the Router disconnected from everything accept one wired PC and pressing the reset button for 10 seconds and release, giving 1 minute, does the wired PC not get a 192.168.1.something address and you can't get anything to pull up in a web browser at 192.168.1.1?

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Can't log into my router, incorrect password