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PSE's avatar
PSE
Aspirant
Jan 15, 2018
Solved

Cant see backup drive in nework after firmware update

I recently update the firmware to v1.0.4.16 after recieving email from negear.  Now I notice that the backup usb drive is not showing up in the network in file explorer.   It did prioor to the formware update.  I've reinstalled Genie and Ready Share Vault.  Genie and Ready Share Vault recognize the backup drive and it seems to be backing up normally.  But the drive is not showing up in my network.

 

Any thougghts? 

Firmware
Troubleshooting
  • DexterJB's avatar
    DexterJB
    Feb 21, 2018

    Hi PSE,

     

    If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR community looks forward to hearing from you and being a helpful resource in the future!

     

    Regards,

     

    Dexter

    Community Team

4 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Feb 06, 2018

    Hi PSE,

     

    Have you tried re-mapping the ReadySHARE drive? If not, please try doing so.

     

    Regards,

     

    Dexter

    Community Team

     

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Feb 18, 2018

      Hi PSE,

       

      I would like to follow up and check if you are still experiencing the issue.

       

      Regards,

       

      Dexter
      Community Team

      • PSE's avatar
        PSE
        Aspirant
        Feb 19, 2018

        Thanks for the follow-up.  Once I mapped the network drive everything is good.

        Paul