Can't setup 'hostname'.mynetgear.com

Question

Hello all,I want to access a hard drive hooked up to our router from any network. I found some instructions and reached the step where I need to register a host name, in 'Advanced -&gt; Advanced Setup -&gt; Dynamic DNS' section. I get an error 'The email/account specified does not exist'. Do I need to create an account at mynetgear.com first? Can host name be arbitrary?P.S. Phone support is epic. I got a covid message in English and then the rest was in French (?). then a French-speaking rep answered who finally transferred me to an Englis-speaking one.&nbsp;Thx

antinode · Answer

&gt; [...] our router [...]&nbsp;&nbsp;&nbsp; Not a very detailed description.&nbsp; Has it a model number?&nbsp; Look for"Model" on the product label.&nbsp; Firmware version?&nbsp; Connected to what?&nbsp;&gt; [...] I found some instructions [...]&nbsp;&nbsp;&nbsp; Swell.&nbsp; For the non-psychics in your audience: Where?&nbsp;&gt; [...] Do I need to create an account at mynetgear.com first? [...]&nbsp;&nbsp;&nbsp; You might need to create one someplace.&nbsp;&nbsp;&nbsp; Visit http://netgear.com/support , put in your (actual) model number,and look for Documentation.&nbsp; Get the User Manual (at least).&nbsp; Read.Look for a topic like "Set Up and Manage Dynamic DNS"?&nbsp;&gt; [...] Can host name be arbitrary?&nbsp;&nbsp;&nbsp; You can't use one which someone else has already registered.

tarragon83 · Answer

I don't like your tone.I always try not to sound condescending when I explain things outside of someone's area of expertise.&nbsp;In addition, I was rejected technical support because we can't even remember when we purchased the router. This is the first time I see that all technical support expires after some time, even though I don't have a hardware issue. Netgear has a 1-star rating on Consumer Affairs (n=66) and I am going to leave a 'constructive feedback' there as well.

antinode · Answer

&gt; I don't like your tone.&nbsp;&nbsp;&nbsp; I don't like wasting my time on information-free problem reports frompeople who, apparently, don't bother to read the documentation.&nbsp; Andthen fail to respond to requests for the most basic information.&nbsp;&gt; [...] things outside of someone's area of expertise.&nbsp;&nbsp;&nbsp; I claim that only a little thought, not great expertise, is requiredto include some minimal description of the subject of the inquiry.(Beyond "our router", that is.&nbsp; Like, say, an actual model number.)&nbsp;&gt; [...] I was rejected technical support [...]&nbsp;&nbsp;&nbsp; Nothing to do with me.

tarragon83 · Answer

&gt;I don't like wasting my time on information-free problem reports from people who, apparently, don't bother to read the documentation.You just did by replying to my original post. I normally ignore such questions.The instruction that I found earlier pretty much repeats verbatim what's in the manual. My issue is that the device we have has been registered with another account and I need owner's credentials.There are probably many other posts on here where you can help. Goodbye.&nbsp;

antinode · Answer

&gt; [...] My issue is that the device we have has been registered with&gt; another account and I need owner's credentials. [...]&nbsp;&nbsp;&nbsp; Another helpful technique in problem reporting is the disclosure ofthe actual problem.&nbsp; For a device registration problem, you might lookhere:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; https://kb.netgear.com/1160&nbsp;Look for "Send email".&nbsp;&gt; There are probably many other posts on here where you can help. [...]&nbsp;&nbsp;&nbsp; It has happened.&nbsp; Not everyone makes it maximally difficult.

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Can't setup 'hostname'.mynetgear.com

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