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Forum Discussion

Ironangel's avatar
Ironangel
Follower
Jan 19, 2022

Change the Armor account that is registered on my MR60

While attempting to install the Netgear apps on his phone and fix something, my husband managed to register HIS armor account (a free trial) on our MR60 and remove MY account (paid subscription). Now in  my Netgear app when I tap Security, it says "This router is registered to <husbands email>. Please log into that account."

 

How can I boot him and get my account back on there?

Apps
Security
Troubleshooting

1 Reply

  • plemans's avatar
    plemans
    Guru - Experienced User
    Jan 19, 2022

    You'd want to contact support for help with subscription services. 

    To get a hold of support for subscriptions services like Armor/Circle, click on "MyNetgear" at the top.
    Register an account (or login) and then the device.
    From there you can start the support process.
    Click on: My Support---->Contact Support---->Get help with my subscription service