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Complaint Terrible Warrentee and Customer Service
I have a WNDR3400v3 that has a warrentee till Aug/2017 NETGEAR Warrentee Sucks, to get a simple RMA for a device under warrentee you need to Spend $49.00 to troubleshoot a $89.00 dollar Router tha...
Update, I Switched everything out own to Ubiquiti, ubnt.com, not much support but it does not break, a better mouse trap and much faster speeds and a better price, Ya'll have fun. I am!
I apologize for any inconvenience this may have caused you.
As a procedure, support will determine first if it's configuration or hardware issue.
You can request an RMA by calling support and provide them the exact issue or send an email request by using my.netgear.com portal, under My Support then Contact Support.
Look at the HP support ou don't waste time on endless support stuffs.
Just a simple reciepe Linsten to the customer and take care of the hand who is feeding you!!!
Nothing different same thing
the quote from the links you sent me too.
"You may purchase one of the Premium Phone Support options by calling 1-888-939-9092 (please have your credit card ready when calling). "
No! All I want is an RMA number to send the defective device back, I'm not spening another dime, its under warrentee, and I dont need support I need to return it, Completly, This is about to go Viral all over the web on just how bad Netgear CS is and that they do not warrentee their products, I've done Technical assistance for 20 + years and this is not acceptable. and BTW please have the person who answeres the phone at your CS able to speak plain english!They should be ashamed of themselves having such bad support!
I have a Nighthawk AC1900 Smart Wifi Router, I have one lap top and one cell phone. After 8 months it stops working. I got on the phone with the number you are supposed to call and the support person would not give me an RMA. The internet light glows red (the same color as the power light) and I can no long connect to the internet though the router but it works fine when I connect directly to the modem.I kept asking for an RMA since it is under warrenty and she refused because she said that the light has to be amber to be deffective. And that she could fix it for $89.99. She said something needs to be updated but she has to do it. The unit was purchased 8-1-16. It is defective. It is under warrenty and the customer report refuses to honor the request. Just wants to take my money.
I also tried to download and install firmware. Can't do it.
I am really angry.
Help!
This does not work. The customer service people just try to charge you more money.
lezliedawn What happens when you install the firmware? Make sure that you are downloading the correct firmware version for your specific model number of router.
By the way, what's the exact model number of your NETGEAR router?
How do you install the firmware? Are you following the same instructions from this link?
Hi there,
Thanks for responding. I attempted to enter my model number when I sent the original post. But, like this time, your website continues to erase the model number after I enter it in the Model box. it is a Nighthawk AC1900 Smart Wifi Router Model R6900. I downloaded the firmware that I think was listed on your website as for the Model R6900 (there was not any direct link and a large, ambigious list. I just guessed). It would not unzip. When I double clicked the file it took me to a webpage with a message stating that the page was not there any more. And no matter what I tried I never found any "run" box or any "upload" command or any way for me to open much less install the software. There were no directions indicating that the file must be uploaded using the netgear genie.
I printed the directions you sent and will try this tomorrow night when I return home. However, if this firmware is necessary to keep the router up and running why doesn't it update automaticly? Or at least send me an e-mail telling me I need to upgrade?
Again how to I "make sure" that the firmware is correct for my Router. When I enter my model number in the website shouldn't it link me directly to the software I need?
I am sorry if I don't sound like I appriciate the help. I am still rattled by my "customer service" experience last night. I have only had this router for 8 months. I run a laptop, cell phone and wireless printer. I do not have a smart TV, any gaming equipement, I do not stream video or music. If this router just quit working, something is wrong. I should not need to pay $89 for support. Considering how I use the router there should never be any need for support. The equipement should be user friendly.
Best Regards,
Lezlie