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Forum Discussion
Solved
Complaint Terrible Warrentee and Customer Service
I have a WNDR3400v3 that has a warrentee till Aug/2017 NETGEAR Warrentee Sucks, to get a simple RMA for a device under warrentee you need to Spend $49.00 to troubleshoot a $89.00 dollar Router tha...
Update, I Switched everything out own to Ubiquiti, ubnt.com, not much support but it does not break, a better mouse trap and much faster speeds and a better price, Ya'll have fun. I am!
I apologize for any inconvenience this may have caused you.
As a procedure, support will determine first if it's configuration or hardware issue.
You can request an RMA by calling support and provide them the exact issue or send an email request by using my.netgear.com portal, under My Support then Contact Support.
Look at the HP support ou don't waste time on endless support stuffs.
Just a simple reciepe Linsten to the customer and take care of the hand who is feeding you!!!
Nothing different same thing
the quote from the links you sent me too.
"You may purchase one of the Premium Phone Support options by calling 1-888-939-9092 (please have your credit card ready when calling). "
No! All I want is an RMA number to send the defective device back, I'm not spening another dime, its under warrentee, and I dont need support I need to return it, Completly, This is about to go Viral all over the web on just how bad Netgear CS is and that they do not warrentee their products, I've done Technical assistance for 20 + years and this is not acceptable. and BTW please have the person who answeres the phone at your CS able to speak plain english!They should be ashamed of themselves having such bad support!
Noelcoward1 I have escalated your concern to our customer care team. Someone will reach out to you.
In fact, reqesting a "Replace my defective product" would be not difficult _if_ the Netgear customers would be able to find it easily. Starting from the main www.netgear.com ... locate "Support" ... be redirected over https://support.netgear.com/ to https://www.netgear.com/support/?cid=wmt_netgear_organic ... scroll down to "Need to Contact Support" ... click "Support Options" ... find the misleading...
Complimentary SupportNETGEAR provides complimentary technical support for NETGEAR products for 90 days from the original date of purchase.
...Contact Support ... bingo, here on the https://www.netgear.com/support/contact.aspx we find it
...and after selecting the country (Unites States of America is available) ......after filing, the user will be contacted by the Negear Support organisation to validate the issue, a replacement should not beto far away. The product does not even have to be registered to myNetgear.
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ElaineM ... pleas carry this forward to @Netgear: It's a little bit strange there is no link to "Replace my defective product" along with the registered products on my.netgear.com ... at least for products where the hardware warrnty is still marked green...:
...and/or here...
You may submit a request and get a case number to replace the unit through My Support > Contact Support > Replace my defective product
