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Solved
Complaint Terrible Warrentee and Customer Service
I have a WNDR3400v3 that has a warrentee till Aug/2017 NETGEAR Warrentee Sucks, to get a simple RMA for a device under warrentee you need to Spend $49.00 to troubleshoot a $89.00 dollar Router tha...
Update, I Switched everything out own to Ubiquiti, ubnt.com, not much support but it does not break, a better mouse trap and much faster speeds and a better price, Ya'll have fun. I am!
I apologize for any inconvenience this may have caused you.
As a procedure, support will determine first if it's configuration or hardware issue.
You can request an RMA by calling support and provide them the exact issue or send an email request by using my.netgear.com portal, under My Support then Contact Support.
I have a Nighthawk AC1900 Smart Wifi Router, I have one lap top and one cell phone. After 8 months it stops working. I got on the phone with the number you are supposed to call and the support person would not give me an RMA. The internet light glows red (the same color as the power light) and I can no long connect to the internet though the router but it works fine when I connect directly to the modem.I kept asking for an RMA since it is under warrenty and she refused because she said that the light has to be amber to be deffective. And that she could fix it for $89.99. She said something needs to be updated but she has to do it. The unit was purchased 8-1-16. It is defective. It is under warrenty and the customer report refuses to honor the request. Just wants to take my money.
I also tried to download and install firmware. Can't do it.
I am really angry.
Help!