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Forum Discussion

Noelcoward1's avatar
Noelcoward1
Tutor
Apr 03, 2017
Solved

Complaint Terrible Warrentee and Customer Service

I have a WNDR3400v3 that has a warrentee till Aug/2017  NETGEAR Warrentee Sucks,  to get a simple RMA for a device under warrentee you need to Spend $49.00 to troubleshoot  a $89.00 dollar Router tha...
Bad Customer Service
bad to no Warrentee Service
Before You Buy
Hardware
Troubleshooting
  • Noelcoward1's avatar
    Noelcoward1
    Dec 08, 2017

    Update, I Switched everything out own to Ubiquiti, ubnt.com, not much support but it does not break, a better mouse trap and much faster speeds and a better price, Ya'll have fun. I am!

     

lezliedawn's avatar
lezliedawn
Guide
May 01, 2017

This does not work. The customer service people just try to charge you more money.

ElaineM's avatar
ElaineM
NETGEAR Employee Retired
May 01, 2017

lezliedawn What happens when you install the firmware? Make sure that you are downloading the correct firmware version for your specific model number of router. 

By the way, what's the exact model number of your NETGEAR router? 

How do you install the firmware? Are you following the same instructions from this link? 

  • lezliedawn's avatar
    lezliedawn
    Guide
    May 01, 2017

    Hi there,

    Thanks for responding. I attempted to enter my model number when I sent the original post. But, like this time, your website continues to erase the model number after I enter it in the Model box. it is a Nighthawk AC1900 Smart Wifi Router Model R6900. I downloaded the firmware that I think was listed on your website as for the Model R6900 (there was not any direct link and a large, ambigious list. I just guessed). It would not unzip. When I double clicked the file it took me to a webpage with a message stating that the page was not there any more. And no matter what I tried I never found any "run" box or any "upload" command or any way for me to open much less install the software. There were no directions indicating that the file must be uploaded using the netgear genie.

    I printed the directions you sent and will try this tomorrow night when I return home. However, if this firmware is necessary to keep the router up and running why doesn't it update automaticly? Or at least send me an e-mail telling me I need to upgrade?

    Again how to I "make sure" that the firmware is correct for my Router. When I enter my model number in the website shouldn't it link me directly to the software I need?

    I am sorry if I don't sound like I appriciate the help. I am still rattled by my "customer service" experience last night. I have only had this router for 8 months. I run a laptop, cell phone and wireless printer. I do not have a smart TV, any gaming equipement, I do not stream video or music. If this router just quit working, something is wrong. I should not need to pay $89 for support. Considering how I use the router there should never be any need for support. The equipement should be user friendly.

    Best Regards,

    Lezlie