Complaint Terrible Warrentee and Customer Service

I am responding to the question "did you try contacting customer support for an RMA". YES I did and that is what prompted me to write in and comment to begin with. After doing all I could to trouble shoot using the Netgear genie, I called customer service for an RMA because I was well within warrenty. I asked the person in "customer service" a minimum of 6 times for an RMA and each time was DENIED. My internet light had changed from white to red so I had no wireless connection. The customer service person repeated told me that she could fix it for me if I paid the $90 for a service contract. When I told her it was under warrenty and wanted an RMA again she said no. We were on the phone for at least 20 minutes. The customer service person did nothing but try to sell me a service contract and when she finally figured out that I was NOT going to give her any money she hung up on me.

That is NOT customer service and it ls NOT ethical.

Hi Elaine,

I don't believe the person in customer service did anything except try to sell me the service contract. I doubt if I got a case number. But if I did, I don't have it any more. You are just now responding to a problem I had months ago. After my experiences with Netgear I went down to the place I bought the router and explained my situation to them. They told me to return it - which I did. 

Your set up directions and website is intentionally vague and hard to use. You whole systems seems intent on selling the poor, untechsavy, enduser with your $89 service contact. That is an unethical way to do business.

Lezlie