NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Complaint Terrible Warrentee and Customer Service
I have a WNDR3400v3 that has a warrentee till Aug/2017 NETGEAR Warrentee Sucks, to get a simple RMA for a device under warrentee you need to Spend $49.00 to troubleshoot a $89.00 dollar Router tha...
Update, I Switched everything out own to Ubiquiti, ubnt.com, not much support but it does not break, a better mouse trap and much faster speeds and a better price, Ya'll have fun. I am!
Feel the same. Worst product service I have ever experienced. If your product does not work fix it. I ourxhansed mine in April 2017 and it is already not working. Like you heading to find another product as I can’t even simply get it replaced.
Renemlweb I apologize for any inconvenience this may have caused you.
Have you tried contacting support to get an RMA?
Support should be able to determine right away if the unit is for replacement.
You may do a hardware check through the article below.
How do I request a Return Material Authorization (RMA)?
I am responding to the question "did you try contacting customer support for an RMA". YES I did and that is what prompted me to write in and comment to begin with. After doing all I could to trouble shoot using the Netgear genie, I called customer service for an RMA because I was well within warrenty. I asked the person in "customer service" a minimum of 6 times for an RMA and each time was DENIED. My internet light had changed from white to red so I had no wireless connection. The customer service person repeated told me that she could fix it for me if I paid the $90 for a service contract. When I told her it was under warrenty and wanted an RMA again she said no. We were on the phone for at least 20 minutes. The customer service person did nothing but try to sell me a service contract and when she finally figured out that I was NOT going to give her any money she hung up on me.
That is NOT customer service and it ls NOT ethical.