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Forum Discussion
Solved
Complaint Terrible Warrentee and Customer Service
I have a WNDR3400v3 that has a warrentee till Aug/2017 NETGEAR Warrentee Sucks, to get a simple RMA for a device under warrentee you need to Spend $49.00 to troubleshoot a $89.00 dollar Router tha...
Update, I Switched everything out own to Ubiquiti, ubnt.com, not much support but it does not break, a better mouse trap and much faster speeds and a better price, Ya'll have fun. I am!
lezliedawn Kindly PM me your case number and I will make a follow up on your case.
Hi Elaine,
I don't believe the person in customer service did anything except try to sell me the service contract. I doubt if I got a case number. But if I did, I don't have it any more. You are just now responding to a problem I had months ago. After my experiences with Netgear I went down to the place I bought the router and explained my situation to them. They told me to return it - which I did.
Your set up directions and website is intentionally vague and hard to use. You whole systems seems intent on selling the poor, untechsavy, enduser with your $89 service contact. That is an unethical way to do business.
Lezlie