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Complaint Terrible Warrentee and Customer Service
I have a WNDR3400v3 that has a warrentee till Aug/2017 NETGEAR Warrentee Sucks, to get a simple RMA for a device under warrentee you need to Spend $49.00 to troubleshoot a $89.00 dollar Router tha...
Update, I Switched everything out own to Ubiquiti, ubnt.com, not much support but it does not break, a better mouse trap and much faster speeds and a better price, Ya'll have fun. I am!
THis product has a main & 2 satellites. It worked for a couple of months and stopped. Satellites will not sync and continue to flash white, which is not listed in any of their troubleshooting guides! Netgear seems to be more worried about charging for support vs giving it. This was an expensive router system that started out great. Several folks have given up and returned them. I am close. If NetGear is watching please call me Bill Burke 757-876-0673. If I do not hear from someone by the end of business on 12/8/17- its going to be returned to Costco and I will have to try something other than Netgear products. In this day and age I had hoped to do business with a company that was service oriented
Noelcoward1 wrote:I have a WNDR3400v3 that has a warrentee till Aug/2017 NETGEAR Warrentee Sucks, to get a simple RMA for a device under warrentee you need to Spend $49.00 to troubleshoot a $89.00 dollar Router that is Bravo Seirra
Heres the troubleshoot part,, Plug it in turn on power switch and it does not come on any more its DEAD plug same power into my other Netgear router
and wow it come on and works, so its not the power source, any questions?
I have been a telecomm engineer for 20+ years,
I'll just take the thing back to Walmart and get another , thanks NETGEAR, I think I'm Changing Brands now
BillB4 wrote:THis product has a main & 2 satellites. It worked for a couple of months and stopped. Satellites will not sync and continue to flash white, which is not listed in any of their troubleshooting guides! Netgear seems to be more worried about charging for support vs giving it.
Whatever product - best guess you talk of Orbi or Orbi Pro Can't find a related entry in the Home Networking - Orbi WiFi System or the Business Solutions - Orbi Pro WiFi for Small Business. Most previous posts talk of requsting an RMA to get a replacement unit - fixing pretty much obvious failed units. Your case is definitively different. Prolly the second WiFi used for the bckbone failed somehow.
The flashing white does indicate firmware update or config load on either device. For some reason, this does not work. Does power-up the Satellites immediately lead to this, or is there a flashing magenta LED first, and/or a solid magenta/blue/amber before it's changing to flashing white?
Does reset (using a paper clip pushed into the reset hole) make a Satellite power LED blink amber?
Tried to reset (same procedure) the Router, and set-up the Orbi system from scratch?
As Netgear does offer the Netgear Community as kind of a support channel, open a new thread (with a little bit more information) in the community this would be the better place to start.
BillB4 wrote:
If NetGear is watching please call me Bill Burke 757-876-0673. If I do not hear from someone by the end of business on 12/8/17...
Well, unlikely. You better had posted the support ticket number so the Netgear Community people (like Elaine) can follow-up.
Regards,
-Kurt
PS. No, I'm just yet another Netgear customer and community member.