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"Complete our survey', but the problem is not yet fixed??! Case #: 27218253
Telstra Premium WiFi Router
Had as much as I can take.
The above case number should tell you Netgear have found a fix and were going to call us......no call.....
Please call; +61 2 9223 6828
Arrrrrrrrrrrrrrrr!!!!!!!!!!!!!!!!
Something clicked somewhere....
Within the first level user guide:Is this link which seriously did not work before:
http://www.telstra.com.au/content/dam/tcom/small-business/bundles/pdf/telstra-gateway-prov7610-configuration-guide.pdfSomeone somewhere 'turned it on' and we now have a set of instructions. Over the coming few days, we will find time to conduct some testing to confirm.
Many thanks and hopefully this message will help others
16 Replies
AND - it has a Model Number Netgear website drop down does not recognise.......Arrrrrrrrrrrrrrrr
V7610-1TLAUSArrrrrrrrrrrrrrrrr!!
Welcome to the community!
The support for the product should be handled by your ISP.
Perhaps, ask for a higher tier.
Anyhow, let me make a follow-up on this.
Elaine
Thank you for the reply
I have had I’d say 6 different people unable to help me at my 'ISP' Telstra Australia + a similar number at Netgear. I just get passed around....
It is now at the point where they cannot even return my call??!
Appreciate any assistance
Andrew
Andrew Shaw
General Manager – Client Services
Level 6, 70 Pitt St
Sydney 2000
1300 17WAYS
0413 103 222
