NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

BV28's avatar
BV28
Aspirant
Aug 02, 2018
Solved

Computer will not connect to wireless printer, printer is connected to router, Windows 10 OS

I replaced the Comcast modem/wireless router with my own modem and the NetGear N900 WNDR4500 WiFi router. Prior to changing out the hardware, I was able to print from my computer via a wireless connection to my Canon printer. The Canon printer was "discovered" in the Comcast hardware setup by Windows 10 Printer/Scanner Setup Utility "add printer/scanner" on my computer.  After connecting up the new modem and N900 router, I can no longer print to the printer and Windows 10 Printer/Scanner Setup Utility on the computer can not find the printer using Add Printer/Scanner. I connected the printer to the N900 router via WPS setup on the router, and the network map in NetGear Genie sees the printer. But my computer does not see the printer. The computer sees the router- the internet connection from the computer works fine and other wireless connected devices see the internet just fine.

 

I tried the "Find Printer By Other Options" in Windows10 Printers/Scanners setup, but nothing worked.

 

What can be done to get the computer to see the wireless printer that is connected to the N900 router?

  • BV28's avatar
    BV28
    Aug 03, 2018

    The printer is a Canon Pixma MX340.  It is more than 5 years old. There was not a Canon connect utility provided. Also, regarding Windows 10 network settings, the network for the wireless router is set to Private, and the sharing settings for network discovery and printer and file share are turned on.

3 Replies

  • What printer is this?

     

    Does it come with the Canon connect utility? Tried running that?

     

    • BV28's avatar
      BV28
      Aspirant

      The printer is a Canon Pixma MX340.  It is more than 5 years old. There was not a Canon connect utility provided. Also, regarding Windows 10 network settings, the network for the wireless router is set to Private, and the sharing settings for network discovery and printer and file share are turned on.

      • BV28's avatar
        BV28
        Aspirant

        Solution found. Printers in Windows 10 were removed, then printer drivers downloaded from Canon and printer reinstalled on computer.