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jrpmedia's avatar
jrpmedia
Aspirant
Aug 10, 2020

D6400 Mobile Devices suddenly have no www connections at all

Hi All,

 

D6400 Firmware Version V1.0.0.88_1.0.88

Purchased: 23 March 2020

 

The D6400 has been working flawlessly for 6 months and now, suddenly, no Mobile devices (iPads, iPhones, Android, other makes of 'Pads' or Tablets) cannot get a www access even though they can connect to the D6400 WIFI.

This is overt he 2.4Ghz or 5Ghz services.

 

Other WIFI Devics such as a MacBooks, PC laptops, iMacs have no problems connecting to the D6400 Wifi and getting all normal www traffic.

 

I have checked the DNS (and reset them) on the Devices, but no solution :-(

 

This issue has happened previously on a previous D6400 and the only solution was to purchase a new D6400 :-O (only lasted 14 months).

It has now happened again.

 

All sugessstions very welcome, thank you,

 

3 Replies

  • olympos1625's avatar
    olympos1625
    NETGEAR Employee Retired
    Nov 06, 2020

    Hi jrpmedia,

     

    Good day!

     

    Welcome to NETGEAR Community!

     

    First of all, we do apologize for the inconvenience of not getting back to you immediately due to the backlog in the system. Do you still have the issue on your smartphones? Have you tried changing the wireless channels of the modem/router? When did you last update the firmware of the modem?

     

    Please do not hesitate to let me know if you need further assistance. 

     

    Regards,


    Oliver
    Community Team

    • jrpmedia's avatar
      jrpmedia
      Aspirant
      Nov 06, 2020

      3 months later you reply ?!

       

      Bit pathetic really :-(

       

      And then expect me to give you the answers to your own products failure ...

       

      #sigh

       

       

      • olympos1625's avatar
        olympos1625
        NETGEAR Employee Retired
        Nov 06, 2020

        Hi jrpmedia,

         

        We would like to apologize for the inconvenience that this has caused you. We really feel your frustrations and disappointments about our product and we are sorry if we were unable to provide technical assistance to your case immediately. We hope that we could regain your trust and confidence in our products and give us the opportunity to give you the quality service that you deserve.
         

        Please do not hesitate to let me know if you need further assistance. 

         

        Regards,


        Oliver
        Community Team