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Forum Discussion
Duplicate Mac Address
I am aware that is a possible to create a virtual mac address. But has anyone ever come across an issue where a vendor (in this case Netgear) has actually hard-coded the same mac into two different devices. I have a C6250 Cable Modem Router that I have been using with Comcast since May 2018 (over 27 months) without a problem. Recently it stopped working and Comcast is telling me that the mac address on my modem is registered with another customer in another part of the country. They will not provide any information other than that it is in Chicago and is a different model number than C6250. Comcast claims the mac address has been used with the other customer for 15 months and will not offer me any further assistance. They are telling me to simply exchange it at the retail outlet or contact Netgear for additional support. I'm just curious if anyone has ever seen Netgear (or any other company) hard-code a mac address in error.
3 Replies
- I’m having the same problem with a c7500. I’ve had mine for 6 months and just today someone in West Virginia set up a netgear modem/router with the same MAC address. Any resolution for you?
As a matter of fact I did have a very good resolution. I contacted NetGear and explained the situation to them. They explained to them about how I was able to get an IP and the modem/router continued to work for 15 months with the 2 machines having the same IP. They said that one of them should not have worked and I said "yeah I know but yet somehow they both did until Comcast pulled the plug on mine". (Personally I think it was a bug on Comcast's side that went unnoticed for all this time and someone finally got around to fixing it). But what NetGear did next surprised me. They told me to return my device and they sent me a brand new one free of charge even though I've had it for over 2 years. So my suggestion to you... call NetGear. A company that will stand by their product 2 years after it was purchased (and long past the warranty expiration) will be sure to get my business from now on. GREAT JOB NETGEAR!!!
- That’s awesome. I cannot find a number to call them however. I have a spare unit I can run for now until I figure something out. Thank you for the reply though!