NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

pookie525's avatar
pookie525
Aspirant
Jun 28, 2016
Solved

Enable Password Recovery Feature

Hello,   I received the email about enabling the password recovery feature.  I already have the box ticked to enable this and have the questions and answers selected.  Does this email mean that I n...
Advanced Features
Security
  • ElaineM's avatar
    ElaineM
    Jun 29, 2016

    Hi All,

     

    Are you guys referring to this email?

    If you received one it's a legit mail from us.

     

    hawki Do you have a case number for that call? Let me know so we can provide necessary action.

     

    Thanks!

     

hawki's avatar
hawki
Apprentice
Jun 28, 2016

Be thankful.

 

I don't even have a box to check to rnable pw recovery in my gui.

 

I called tech support to ask about this and was told this whole vulnerablity thing is a scam and that I should ignore it.

 

WTF?

ElaineM's avatar
ElaineM
NETGEAR Employee Retired
Jun 29, 2016

Hi All,

 

Are you guys referring to this email?

If you received one it's a legit mail from us.

 

hawki Do you have a case number for that call? Let me know so we can provide necessary action.

 

Thanks!