NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

aj2015's avatar
aj2015
Tutor
Jul 19, 2017
Solved

Ethernet Connection not detected

I have this strange situation with my connection.  I had an Arris Modem and R6250 was hooked up with that. During a thunderstorm, I saw that there was no power on my router. Sure enough, the AC adapt...
Hardware
  • DexterJB's avatar
    DexterJB
    Jul 26, 2017

    Hi aj2015,

     

    If the Internet LED is not lighting up (amber - given that one end of the Ethernet cable is connected to the WAN port), which it should if it is working, then that means that the port is no longer working.

     

    Regards,

     

    Dexter

    Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Jul 24, 2017

Hi aj2015,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

aj2015's avatar
aj2015
Tutor
Jul 25, 2017

I tried the loopback test. There are no dedicated LAN LEDs on R6250. The lights below the individual ports (which usually light up when a cable is connected ) did not turn on. Lights for power and wifi on the front are the only ones which are on.