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srf2's avatar
srf2
Guide
Jan 06, 2021
Solved

extender suddenly not connecting

I have been using the EX6100 wifi extender for a while now without difficulties. All of a sudden on Saturday I started having difficulties with connecting to any devices (TV, laptop, tablet). I reset my routers and the extender however it still does not work. I had done a firmware update on my Nighthawk last week but the extender was still working. Not sure how to problem solve to get extender to work. Thanks

  • plemans's avatar
    plemans
    Jan 10, 2021

    have you tried hardwiring into it for setup using a pc/laptop?

    Also, try a different browser

8 Replies

  • plemans's avatar
    plemans
    Guru
    Jan 06, 2021

    What router do you have it connected to? 

    What firmware did you install to the router?

    • srf2's avatar
      srf2
      Guide
      Jan 07, 2021

      I have a Netgear Nighthawk R7200. I had received an email from Netgear re: the firmware update.I logged into the Nighthawk and clicked on the link for the firmware update. I am not sure what the current version of the update is. 

      I have my Netgear extender EX6100 connected to the Nighthawk R7200.

      Hope this will help you to provide me with a solution

       

      Thanks

       

      • plemans's avatar
        plemans
        Guru
        Jan 07, 2021

        Log into the R7200 and the status page should show its firmware. 

        Same with the extender? 

        have you tried simply factory resetting both router and extender and doing a fresh install? Sometimes fixes issues after firmware updates. 

    • srf2's avatar
      srf2
      Guide
      Jan 07, 2021

      I have the Nighthawk R7200. The firmware update that I have is : V.1.2.0.76_1.0.1

  • srf2's avatar
    srf2
    Guide
    Jan 10, 2021

    I reset my extender: EX6100.

    Unable to connect using wps

    Started to use genie smart set up. I got the new extender set up page. I answered the questions and provided 2 security questions. I never got prompted for the "next" button so I could not continue with set up. 

    What do I need to do to proceed with setting up the extender. 

    • plemans's avatar
      plemans
      Guru
      Jan 10, 2021

      have you tried hardwiring into it for setup using a pc/laptop?

      Also, try a different browser

      • srf2's avatar
        srf2
        Guide
        Jan 14, 2021

        Thanks for the reply. I tried for a long time using different browers and devices. Finally, when I tried a different device it worked and I was able to set up the extender.