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Forum Discussion

rikity's avatar
rikity
Aspirant
Apr 05, 2017
Solved

extremely slow donwnload

20 days out of warranty my download speeds have dropped to 3.04 mbps wirelessly. Upload is 11 mbps

i have reset the router back to factory settings, disabled wmm and checked the mtu and still have the same problem.

Have flushed and renewed the dns 

We also have a router provided by the cable company for the tivo which gives me almost 60 mbps. 

I'm stuck, talked to net gear but with 20 days out of warranty all they wanted to do was sell me a support package.

I don't want to buy a new router but if I have to at this point it won't be a net gear

firmware V1.0.1.22 - windows 7 

Troubleshooting
  • DexterJB's avatar
    DexterJB
    Apr 13, 2017

    Hi rikity,

     

    Please make sure you do a factory reset on the router after updating the firmware.

     

    Regards,

     

    Dexter

    Community Team

5 Replies

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Apr 12, 2017

      Hi rikity,

       

      I would like to follow up and check if you are still experiencing the issue.

       

      Regards,

       

      Dexter
      Community Team

      • rikity's avatar
        rikity
        Aspirant
        Apr 12, 2017

        Yes still having the problem. I downloaded the frimware, plugged my laptop into the router with a cat5 and did everything just you described. When I clicked install a warning popped uo saying that I was installing the same firmware, did I want to proceed. I clicked yes and installed it. After the router initialized my download spped dropped to .15 mbps.  Any additional ideas?