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Forum Discussion
daddybob
May 09, 2018Aspirant
Firmware R6220-V1.1.0.66 problems with wireless connections
I upgraded from V1.1.0.64 to V1.1.0.66 and experienced the following problems:
1) google home device cannot connect to the wifi (5G connection)
2) smart plugs accessed thru Smart Life app on my p...
- May 10, 2018
Did you reset the router to factory settings after the firmware flash?
New firmware sometimes introduces changes that are not compatible with the old configuration.
So while it isn't guaranteed to fix problems a factory reset is the first thing to try if you have issues with new firmware. Wifi seems to be particularly prone to this phenomenon.
This is a nuisance because you then have to reconfigure the device all over again.
daddybob wrote:
Reloaded saved configuration from 2 weeks ago, no improvement.
Possibly not a good idea. You can backup your settings before you reset and restore them later. But that may just bring back the fault. Then again, at least you will know if the reset fixed the problem.
michaelkenward
May 10, 2018Guru - Experienced User
Did you reset the router to factory settings after the firmware flash?
New firmware sometimes introduces changes that are not compatible with the old configuration.
So while it isn't guaranteed to fix problems a factory reset is the first thing to try if you have issues with new firmware. Wifi seems to be particularly prone to this phenomenon.
This is a nuisance because you then have to reconfigure the device all over again.
daddybob wrote:
Reloaded saved configuration from 2 weeks ago, no improvement.
Possibly not a good idea. You can backup your settings before you reset and restore them later. But that may just bring back the fault. Then again, at least you will know if the reset fixed the problem.
- daddybobMay 10, 2018Aspirant
No, I have not tried a factory reset.
I will try that later today and report back
- daddybobMay 18, 2018Aspirant
The factory reset and reconfiguration solved the problem.
First I upgraded to firmware version 1.0.66
The link to the internet (Ethernet to my ISP's router) did not come up, but I unplugging the ethernet cable and plugging it back in brought it up.
I verified I still had issues with connections being unstable.
I did the factory reset (which changed it back to a router from an Access Point).
I rebuilt the configuration while in router mode and got everything working - Access control, guest network settings).
I then converted to be a wireless access point.
Everything has been stable for several hours.
Thank you for suggestion of doing the factory reset.
- michaelkenwardMay 19, 2018Guru - Experienced User
daddybob wrote:
The factory reset and reconfiguration solved the problem.
Thanks for reporting back that it worked. Always helps to have feedback.
There are people who consider it witchcraft to talk about a reset. But it has bailed out a lot of people in the past.