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ddspike's avatar
ddspike
Aspirant
Jul 15, 2021

firnware

went to websight downloaded update for firmware kicks out my internet

17 Replies

  • You didn't give us much info. 

    You were at the support site? 

    Were you trying to download?

    did you try different browser's or pc?

    "kicks out your internet" in terms of what? Wifi quits broadcasting? wired devices disconnect? the router reboots? What actually happens? Kicks out my internet tell us nothing

    • ddspike's avatar
      ddspike
      Aspirant

      have it reset button and unplugednetgear more then once to get it back no wifi conection has to be reconect thru service talked to netgear tech they  say need virus program that they sell which is not true.useing windows 10 ie should not be kicking out my wiki. meaning your rotor will not conect as everything  is good to my netgear r6400 but it stops there so it is with netgear i have problems with not my internet service. third time i have responded to quistions no response on any of them expect to hear something this time.trying to down load latest firmawear form netgear  site useing genie. only pc. nothiing hard wired anything wireless will not connect need  to reboot more then once to get it back. have pushed resrt button and un plugged it.what more do you need sent site i  was using for download and what i was dowloading in note before

      • antinode's avatar
        antinode
        Guru

              Let's eat kids.
              Let's eat, kids.
              Punctuation saves lives.

         

           Capitalization is helpful, too.

         

        > [...] talked to netgear tech they say need virus program that they
        sell which is not true. [...]

         

           Probably not Netgear.  How, exactly, did you contact that "netgear
        tech"?  Web search for a scam phone number?
        http://support.netgear.com/ ?

         

        > [...] what more do you need[?]

         

           A clear (readable) description of your equipment, what you're doing,
        and what happens when you do it might be a good start.