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Forum Discussion

EmmyAnn's avatar
EmmyAnn
Aspirant
Jan 25, 2018
Solved

Genie App and security help!!

Please help!  I bought the router for my apartment, it is registered under my name and I want to use the genie app to control the wifi. I think one roommate has connected to the genie app and is mess...
Admin Access
Apps
Genie app
Security
  • DexterJB's avatar
    DexterJB
    Jan 26, 2018

    Hi EmmyAnn,

     

    You can change the router admin password while keeping the current WiFi password. The router admin password is required to login via the Genie app and make changes to the the router settings. The link below may help out.

     

    http://kb.netgear.com/app/answers/detail/a_id/20026

     

    Regards,

     

    Dexter

    Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Jan 29, 2018

Hi EmmyAnn,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

EmmyAnn's avatar
EmmyAnn
Aspirant
Jan 29, 2018
My problem has been resolved, thank you very much!