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Forum Discussion
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How do I upload Proof of Purchase
How do I get the support that's in my warrenty...My account shows all X's for my support choices. I cannot upload Proof of Purchase b/c the choice does not do anything. Please fix this problem and allow me to have support for my new product. This really makes me wonder about the product. I purchased an AC1600 Router 6260.
You have to email Netgear the Proof of Purchase...you cannot upload it. Email it to customer.service@netgear.com. Once they receive it you will receive an email with your warranty info.
3 Replies
I'm facing the same issue. Any resolution yet?
You have to email Netgear the Proof of Purchase...you cannot upload it. Email it to customer.service@netgear.com. Once they receive it you will receive an email with your warranty info.
> [...] I cannot upload Proof of Purchase b/c the choice does not do
> anything. [...]
Which "the choice" does what, exactly? What, exactly, are you doing
where?
On my "My Products" page, if I click on a model/serial number in the
"Product" list, I get a "Product Warranty Information" pop-up window for
that device. On that pop-up, when I click on "Upload proof of
purchase", I see a form where I can "Browse..." for and "Submit" an
image file ("Max file size 5MB, allowed file types - PDF, PNG, JPG,
BMP"). (Presumably, I would have scanned/imaged the receipt somehow,
and saved the resulting file somewhere before doing any of this.)
Are pop-ups disabled in your browser? Have you tried another
browser?
> You have to email Netgear the Proof of Purchase...you cannot upload
> it. [...]
I had no particular trouble uploading one of mine using such a form
some time ago.
