I requested an RMA also see below, I clearly did not ask for support! I am concerned that they can't or don't want to read and understand basic English!
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Review Ticket History – Case #26916285
Summary: R7000 - WAN Port stopped working
Status: Closed
Communication History:
| Online Comment | 5/25/2016 2:42 AM |
WAN Port stopped functioning today, performed a loop back test as shown on this site and it does not show connected. I placed my old Netgear WNDR3700 in its place and it functions correctly request an RMA!
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| NETGEAR Support | 5/25/2016 2:59 AM |
Hi Sheldon,
Thank you for taking the time to contact us at NETGEAR Email support.
Your R7000 warranty details are as follows:
•Purchase date: November 10, 2015
•Basic technical support (from purchase date): 90 days
•Hardware warranty (from purchase date): 1 year
Based on the product registration, your device is no longer eligible for the 90 days free technical software support assistance from a support expert.
Please be informed that we have other support options available for you based on your support warranty:
•Self-help web articles http://support.netgear.com/product/R7000
•NETGEAR Forums https://community.netgear.com/
Aside from the above free options, I highly recommend our GearHead Premium Services which will entitle you to phone support for this issue and in addition you also get unlimited support for all your other home networking devices. For more information, you may visit the GearHead website at http://gearhead.netgear.com.
Thank you for choosing NETGEAR and have a great day!
Regards,
Farly
Expert ID: 46452
NETGEAR Support Expert
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