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USUSER's avatar
USUSER
Tutor
Nov 11, 2016
Solved

IN WARRANTY REPLACEMENT?

my internet connections both ethernet and wifi started acting badly this morning. after extensive troubleshooting i isolated the router wndr3400v3 as the cause. the only link i was able to find wante...
  • USUSER's avatar
    USUSER
    Nov 14, 2016

    The person who worked on my RMA request was very kind and helpful. She even went to bat for me to get the RMA when I declined to agree to tearing down my network to try resetting the defective router to factory defaults. After getting the RMA, I got to thinking about her request so I spent the next few hours unboxing and reinstalling the old router to reset and test it. Before Icould reset it to factory defaults the darned thing came up running like it never had a problem. I let it run the rest of the day. It never faltered.. I tore down again and reinstalled the new router, a wndr4300v2. All devices up and running. I'll keep the wndr3400v3 for backup. Now to cancel the RMA. Thank you all for your help and making this a good experience.  -- greg brown