Internet Just Stopped

I have a Zoom 5341J Cable Modem. I just bought an AC 1750 Nighthawk Netgear WiFi router. I hooked the router up to my modem last night, and all is well. This morning, after changing noth...

Hardware

Troubleshooting

DexterJB
May 08, 2017
Hi ccoltmanm,

1. What is the firmware version of the router?

2. Please do a factory reset after updating the router's firmware. Check the link below for the steps.

http://kb.netgear.com/app/answers/detail/a_id/9665

3. Try changing the Ethernet cable that is connecting the modem to the router.

4. You can also try doing a loop back test to check if the LAN/WAN ports are working. Check the link below for the steps.

http://kb.netgear.com/app/answers/detail/a_id/28408

Regards,

Dexter

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Internet Just Stopped