NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Internet not working
The power is on, 2.5 and 5ghz are lit but the internet light is not working. Tried reset, restarting, unplugging.....nothing seems to work.
Have you check to see if the internet is working at the modem? Try hardwiring into it to see if its a modem problem or a router problem.
3 Replies
Have you check to see if the internet is working at the modem? Try hardwiring into it to see if its a modem problem or a router problem.
- I have tried that. I'm wondering if it's the result of a storm we had today. I shut everything down for a while.
Storms are good at wrecking stuff. But there's some troubleshooting you can try.
1. you said you directly connected to the modem. Did it work? do you have internet at the modem?
2. If so, then troubleshoot the router. Easiest way is to factory reset it in case something was corrupted during the storm.
hold reset button for 7-10 seconds until the lights change. Then you'll need to reset it back up. do it manually. See if this works.
3. If it doesn't, try reloading the firmware. If you can access the router, go in an manually reinstall the firmware. Occassionally this will help.
https://www.netgear.com/support/product/WNDR3400v2.aspx