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Is it Charter or is it Netgear?
Have Charter Spectrum and Netgear WNDR3400 router. Many years. Today tried accessing USPS site for tracking. Access denied. Tried accessing any USPS site. Access denied. Tried two computers and tablet. Access denied. It is only this single domain, USPS. Can reach the USPS websites using a cell phone.
Called Charter. They had outage that she advised may have affected DNS. After outage resolved, reboot all and try again. Access denied. Failing that, hook up modem directly to computer. Works.
I know Charter has dynamic ISP and maybe I got a bum address, but rebooted computer and it isn't that. Still Access denied. Is there anything you can think of that would lead one to believe this still might be a Charter issue as opposed to a Netgear issue? Any communication between the modem and router that might possibly cause this issue? No addresses are blocked with Netgear router. Firewall doesn't come into play as the tablet doesn't have one, yet still Access Denied.
Have searched Internet and found a very few cases about Access Denied, but no resolution.
Elaine, thanks for your response. While I was waiting to see if someone had any thoughts about the situation and venting to myself a bit, I went into my router's admin page last night again to see if I could spot anything. I guess I was looking to see if I saw anything showing USPS domain was blocked. It wasn't. I noticed, though, under Block Sites that under Trusted IP addresses it was showing my LAN address. Changed it to my static Charter IP address (which is not default as Charter uses dynamic IP addresses), did not check off Allow trusted IP address to visit blocked sites, clicked apply, and tried to open USPS sites. It worked.
Frankly, I don't get it, but can now access USPS websites. Strangest thing, since only a single domain (of which I'm aware), but if I start experiencing other Access Denied messages from other domains, will dig into it some more.
6 Replies
Welcome to the community, redbaron1234
Compare the DNS addresses that you get when you bypass the router and when you include the router in your network setup.
That DNS address should be listed in the admin page of the router under Internet Port.
Try to power cycle by turning off the modem, router and computer.
If the same thing happens, see the link below.
Elaine, thanks for your response. While I was waiting to see if someone had any thoughts about the situation and venting to myself a bit, I went into my router's admin page last night again to see if I could spot anything. I guess I was looking to see if I saw anything showing USPS domain was blocked. It wasn't. I noticed, though, under Block Sites that under Trusted IP addresses it was showing my LAN address. Changed it to my static Charter IP address (which is not default as Charter uses dynamic IP addresses), did not check off Allow trusted IP address to visit blocked sites, clicked apply, and tried to open USPS sites. It worked.
Frankly, I don't get it, but can now access USPS websites. Strangest thing, since only a single domain (of which I'm aware), but if I start experiencing other Access Denied messages from other domains, will dig into it some more.
That's really odd.
The checkbox for Allow trusted IP address is not even checked and it worked?
Really odd.
If you see additional things, let us know.
