Forum Discussion

Krishnakall1973

Aspirant

Nov 28, 2015

Solved

JNR1010v2 - Router does not connect to internet

Hello, I have a 3 month old netgear wifi router, model number JNR1010v2. It was working fine until recently. It does not connect to the internet since the last two weeks. However, I am able to co...

Hardware

Troubleshooting

Krishnakall1973
Dec 08, 2015
Elaine

Thank you for your note. I did try the setup & much more. It has been confirmed that it is a hardware fault on the internet port in the router. I will be exchanging the router for a new one.

Best Regards
Krishna

Krishnakall1973

Aspirant

Nov 29, 2015

Additional Notes:

The PC is able to connect to rotuer just fine. However, running the initial setup again after a factory reset gives the following error - 'Please check if ethernet cable is connected'.

As stated earlier, the ethernet cable works just fine if it is connected to the PC directly,

Any troubleshooting or fix suggestions would be greatly appreciated.

Thanks in advance

KRishna

ElaineM
NETGEAR Employee Retired
Dec 03, 2015
Welcome to the community, Krishnakall1973

You may want to see this link.

Let us know what happens.
- Krishnakall1973
  Aspirant
  Dec 08, 2015
  Elaine
  
  Thank you for your note. I did try the setup & much more. It has been confirmed that it is a hardware fault on the internet port in the router. I will be exchanging the router for a new one.
  
  Best Regards
  Krishna
  - ElaineM
    NETGEAR Employee Retired
    Dec 08, 2015
    You're welcome!
    
    Thank you for the update.