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Krishnakall1973's avatar
Krishnakall1973
Aspirant
Nov 28, 2015
Solved

JNR1010v2 - Router does not connect to internet

Hello,   I have a 3 month old netgear wifi router, model number JNR1010v2. It was working fine until recently. It does not connect to the internet since the last two weeks. However, I am able to co...
Hardware
Troubleshooting
  • Krishnakall1973's avatar
    Krishnakall1973
    Dec 08, 2015

    Elaine

     

    Thank you for your note. I did try the setup & much more. It has been confirmed that it is a hardware fault on the internet port in the router. I will be exchanging the router for a new one.

     

    Best Regards

    Krishna

Krishnakall1973's avatar
Krishnakall1973
Aspirant
Nov 29, 2015

Additional Notes:

 

The PC is able to connect to rotuer just fine. However, running the initial setup again after a factory reset gives the following error - 'Please check if ethernet cable is connected'. 

 

As stated earlier, the ethernet cable works just fine if it is connected to the PC directly,

 

Any troubleshooting or fix suggestions would be greatly appreciated.

 

Thanks in advance

KRishna

ElaineM's avatar
ElaineM
NETGEAR Employee Retired
Dec 03, 2015

Welcome to the community, Krishnakall1973

 

You may want to see this link.

Let us know what happens.

  • Krishnakall1973's avatar
    Krishnakall1973
    Aspirant
    Dec 08, 2015

    Elaine

     

    Thank you for your note. I did try the setup & much more. It has been confirmed that it is a hardware fault on the internet port in the router. I will be exchanging the router for a new one.

     

    Best Regards

    Krishna

    • ElaineM's avatar
      ElaineM
      NETGEAR Employee Retired
      Dec 08, 2015

      You're welcome!

      Thank you for the update.

    • prakman's avatar
      prakman
      Aspirant
      Jan 13, 2016

      There is nothing wrong with your Router. the Broadband ISP (ACT) connection which you are using is confugured with your Laptop/cpmputer Mac Address. your router also has a Mac Address which needs to be configured at the service proverder's end.

      You are not getting internet connection in your router because it is not being recognised as the registered device to the ISP(ACT).

      This would be same if you try to connect a different laptop/computer to the RJ45 wire which ACT has provided.

       

      To resolve this problem, you have to call your ISP guy to reconfigure the connection by releasing the Mac Address at their end.

      Then, you can connect your router to the RJ45 cable and connect your computer/laptop/mobile/tablet through your router.

      • Krishnakall1973's avatar
        Krishnakall1973
        Aspirant
        Jan 13, 2016

        Hi Prakman

         

        The router had an option where i could configure it to use the PC's mac address. However, it still did not work.

         

        Best Regards

        Krishna