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Forum Discussion
Solved
Losing Wireless Connectivity
I lose wireless connectivity to my WNR2500 router on average once a day. The firmware version is V1.0.0.32NA which is the latest version. I have the following devices connected to the router:
Dell desktop computer
Dell laptop computer
Apple computer
Netgear N300 Range Extender
Sometimes iPad
Sometimes iPhone
Uverse DVR
When the connectivity is lost, all devices lose connectivity to the router. At that point I cannot log in to the router with either Netgear Genie or by loging in with a browser. All I can do is remove power from the router. Once power is restored to the router, the connectivity is restored to all of the devices.
I have tried many things. I have looked at the router logs and don’t see anything unusual when connectivity is lost. I have checked the wifi channels and don’t see any other devices using the same channel. I have used a fixed channel selection trying several different channels. I have turned off the guest channel. I have turned off UPnP. I have changed the Fragmentation Length. I have reset the modem to factory defaults. None of these things has helped. I still lose connectivity approximately once a day.
I have my desktop connected to the internet with a wired connection, and when the connectivity is lost to the router, I still have the wired internet connection to the desktop.
I don’t know what else to try or what the problem could be. Any suggestions would be appreciated.
Sure! Feel free to mark the solution anytime.
9 Replies
Hello Double_Bogey
Welcome to the community!
Will you have Internet access on wired connection?
Aside from the Internet on wired, check if you are still getting a valid IP address on the wired computer. The IP should be in 192.168.1.x range.
In this way, we can verify if the router is totally not giving out an IP address or if the problem lies on the WAN connection.
If it's the WAN connection, it means that the router is losing your Internet IP address from your modem/ISP and your router may need to be reconfigured.
Who is your ISP?
If you are not getting a 169.254.x.x range when you check your IP address on wired connection, then you may want to reflash the firmware of the router.
You may have to re-upload the latest firmware available for your unit then factory reset the router before reconfiguring it manually.
My ISP is Uverse. I have a wired connection to the Uverse modem, and it maintains connection to the internet when the wireless problem is occurring.
The last time the issue occured, I set up a wired connection from a laptop to the Netgear WNR2500. I was able to connect to the router. i wnated to check the logs to see if I could see anything unusual. The strange thing is that when I connected the laptop with a wired connection, the wireless connectivity returned.
The WNR2500 has changed it's IP address to 10.0.0.1. I was reading that it does that when there is a conflict. That is the iP address I used to log in with the wired connection.
That's odd.
Will the SSID disappear when it disconnects the WiFi?
As of this time, the only thing to do is to reflash the firmware.
That's correct, the IP address will change if it detects a conflict.