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Forum Discussion
Multiple DDoS Attacks + Internet Freezing Every 30 Seconds
I am getting anywhere from 3-10 ddos attacks per day, multiple of them coming from the same IP, and it's happening every day, and it's really annoying. I've tried installing some free VPNs and DDoS p...
Are you running wired or wireless?
If you bypass the router, will you get the same ping spikes?
If the router is not in place then you definitely have to check with your ISP.
I have contacted TWC (my ISP) soooo many times, probably ten times, but with no luck, so I think this issue has to deal with my Arris modem, Netgear router, or some other screwup with hardware (maybe my computer, but why would it not work anymore if it worked before?) if it's not TWC. I have also contacted Netgear support through email, and my ticket got cancelled because even though the agent I talked to over the phone said I would get support for my product if I got their six month warranty, they still didn't help me, but they provided this (which didn't help at all):
"Your WNDR4500v2 warranty details are as follows:
•Purchase date:Jun 8, 2014
•Basic technical support (from purchase date): 90 days
•Hardware warranty (from purchase date):1 years
Based on the product registration, your device is no longer eligible for the 90 days free technical software support assistance from a support expert. Since the device is still within hardware warranty, you may contact our phone support 1888-NETGEAR (1888-638-4327) to perform a basic hardware check and determine if the device is still functional.
I also want to make sure you are aware there are other options available for you to utilize such as:
• Self-help web articles http://support.netgear.com/product/
• NETGEAR Forums http://forum1.netgear.com
Aside from the above free options, I highly recommend our GearHead Premium Services which will entitle you to phone support for this issue and in addition you also get unlimited support for all your other home networking devices. For more information, you may visit the GearHead website at http://gearhead.netgear.com."
So... I have no idea what to do. I guess I can get into a live chat with people at Arris, so I'm going to do that now.
There might be some updates was pushed on your modem.
Ask for a higher tier of support.
Well, thanks for sticking with me on trying to help, but I guess my router is the main cause of the issues. I got an ethernet cable that was long enough to extend to my computer from my modem (not my router because I tried my router before, and there were still issues), and guess what, literally no issues the whole day! Going to test out that theory today, but I'm pretty sure all is fixed with the ethernet cable.
If it isn't the router or mdoem, it's related to the wifi then, not sure what part though, but it doesn't really matter anymore.
Thanks again :)
You're welcome! Let us know if you need further assistance.