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Forum Discussion
Breeash22
Mar 20, 2018Follower
My router won't connect to the internet anymore
For some reason, my router wasn't on wireless anymore and I couldn't see the network on my phone, so I went on router login and did a factory reset and the network was visible back on my phone but I accidentally added my old device as a new one so it won't connect to the internet now and it says it can't locate IP address. Does anyone know how to fix this? I also tried doing the reset on the router itself and it didn't work.
Hi Breeash22,
1. What is the exact model number and firmware version of the router?
2. Please make sure a proper reset is done. The link below may help out.
http://kb.netgear.com/app/answers/detail/a_id/9665
Regards,
Dexter
Community Team
2 Replies
- DexterJBNETGEAR Moderator
Hi Breeash22,
1. What is the exact model number and firmware version of the router?
2. Please make sure a proper reset is done. The link below may help out.
http://kb.netgear.com/app/answers/detail/a_id/9665
Regards,
Dexter
Community Team