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Forum Discussion
RichE99
Apr 08, 2017Aspirant
N300 trek pr2000 can not get any connections at all. Need simple help to set up
Hello, I'm pretty computer and networking savvy, have set up all sorts of networks and home routers and wifi in the past with no problems. Got this Netgear Trek N300 PR2000 as a present thinking ...
- Apr 10, 2017
The unit seems to be faulty.
When you toggle the button to "Wired" then it should provide you an IP address.
In your case it doesn't and since you already reset the unit I suggest that you get it replaced.
RichE99
Apr 10, 2017Aspirant
Yup. To recap what I've already posted.
Unplugged unit
switched to OFF position
connected my network to blue Internet/LAN port
connected computer to LAN port (no wifi on this desktop computer)
plugged unit it.
If I set to Wireless, I apparently get a through link and get ip address from my other router (not the PR2000), and can browser the internet and my network the same as without it.
If I set it to Wired, I get nothing. No IP address at all.
This seems to be the problem. I _should_ be getting an IP of 192.168.1.something, but I'm not.
So how else can I diagnose this?
I think I've reset the unit several times with the button according to the manual on page 139:
" You can return the Trek to its factory settings. Use the end of a paper clip or a similar object
to press and hold the Reset button for at least seven seconds. The Trek resets, and returns
to the factory configuration settings shown in the following table."
There's no instruction on if the unit should be set to off, wired, or wireless and nothing telling me what on the lights I should see, so I don't really know if it's working or when it's done, etc.
Any other ideas?
Thanks,
Rich
ElaineM
Apr 10, 2017NETGEAR Employee Retired
The unit seems to be faulty.
When you toggle the button to "Wired" then it should provide you an IP address.
In your case it doesn't and since you already reset the unit I suggest that you get it replaced.
- RichE99Apr 10, 2017Aspirant
Thanks!
Wish me luck getting mine replaced as it was a gift this month but I doubt my girlfriend saved any receipt.
Too bad the one a friend gave me after giving up on getting it to work is way past the 90 days warranty.
Rich
- ElaineMApr 10, 2017NETGEAR Employee Retired
I suggest that you register it at my.netgear.com for our support team to have an idea about the warranty details.
- RichE99Apr 11, 2017Aspirant
Thanks. Already have, will see if they'll replace it when I have a minute tomorrow.
Thanks again.
- ElaineMApr 11, 2017NETGEAR Employee Retired
You're welcome!