NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

ShawnLevin's avatar
ShawnLevin
Aspirant
Apr 07, 2016
Solved

N600 can't find modem

Recently, a houseguest pushed the wifi button on my N600 WNDR3700. Now the router is seemingly unable to find my modem. I'm able to log into the router both wirelessly and via ethernet cable. I'm als...
Hardware
Troubleshooting
  • ShawnLevin's avatar
    ShawnLevin
    Apr 10, 2016

    Firmware update solved it, thanks team! 

ElaineM's avatar
ElaineM
NETGEAR Employee Retired
Apr 08, 2016

Hi ShawnLevin

 

Welcome to the community!

 

Since you are able to get online through the modem, you may just need to reconfigure the router in order to get back up and running.

See this article on how to configure the router to work with the modem.

  • ShawnLevin's avatar
    ShawnLevin
    Aspirant
    Apr 08, 2016

    Hi ElaineM,

     

    Thanks for the link! 

     

    I've tried methods 1 and 2. I will attempt to update the router's Firmware manually, however why would it require a firmware update to fix when it was working fine, and the problem was caused from a user interaction?

     

    At any rate, I'll give that a shot.

     

     

    -Shawn