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Forum Discussion
N600 Wifi Cable Modem Router: I need to reset security questions to set up user name and password
I can't set up the user name and password for my router. The system accepts admin for the user name, but it rejects the answers to the security questions.
Which Netgear device is this? N600 is a WiFi speed standard used to describe many different devices from different makers.
Look on the device's label for the model number.
If you are trying to use the "password recovery" option, there is a bug in Netgear's implementation of password recovery on some devices. You can get locked into a closed loop.
If password recovery is enabled, but you have not set the answers to the questions, it keeps sending you back to the beginning of the process. If you haven't already given the thing your personal answers, they are not in its memory and it has no way of knowing if they are correct.
If the standard factory password (password) does not work, then you will have to factory reset the thing to get back to that. Then either disable password recovery (check the manual for your device) or provide some answers to those questions.
How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support
For better advice on cable modem routers try the appropriate section:
Cable Modems & Gateways - NETGEAR Communities