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okrautang's avatar
okrautang
Follower
Sep 06, 2022

need help with resetting password for the router

Hi, it came to my knowledge that Netgear router can block certain websites and games. I turn on the website blocker on the Netgear app but that was over a year and a half ago. I was wondering could I be able to reset the Netgear router and connect it to a new Netgear account?

Troubleshooting

1 Reply

  • michaelkenward's avatar
    michaelkenward
    Guru
    Sep 06, 2022
    okrautang wrote:

    I was wondering could I be able to reset the Netgear router and connect it to a new Netgear account?

    The simplest way to reset the router is here:

     

    How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support

     

    But that has not much, if anything, to do with a "Netgear account".

     

    What new Netgear account is this? Account for what?

     

    You don't usually need a "Netgear account" to manage your router.

     


    I turn on the website blocker on the Netgear app but that was over a year and a half ago.

    Is that the mobile device app? Where did you make that setting? I can't see any "access control" in the Nighthawk app.

     

    It might help if you told people just what this router is.

     

    Manuals are always a good place to start.

    Visit the support pages:

    Support | NETGEAR

    Feed in your model number and check the documentation for your hardware.